Courted Privacy Policy
Courted Privacy Policy
Effective Date: January 1, 2025
Welcome to Courted! We respect your privacy and value your trust. This Privacy Policy (“Policy”) describes how Courted Real Estate, Inc. (“Courted,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information when individuals (“you” or “user”) access or use our websites, products, services, or platforms (collectively, the “Services”). This Policy should be read in conjunction with our Enterprise Terms. By using our Services, you agree to the collection and use of your information as described in this Policy.
1. Information We Collect
- Information You Provide to Us
- Account and Profile Information: When you sign up for our Services or otherwise engage with Courted, we may collect information such as your name, email address, phone number, company name, and other relevant details.
- Customer Data: In certain instances, you may provide data (including personal information) that you upload into or otherwise process through the Services (“Customer Data”). Customer Data may include client leads, property information, or other data necessary for your use of our Services. You retain all rights, title, and interest in and to your Customer Data.
- Information We Collect Automatically
- Usage Data: We may automatically collect data on how you and your Users interact with our Services, including pages visited, features used, the time spent on each page, and other diagnostic data (“Usage Data”). We use this information to understand how our Services are used, diagnose technical problems, maintain security, and improve our offerings.
- Usage Data: We may automatically collect data on how you and your Users interact with our Services, including pages visited, features used, the time spent on each page, and other diagnostic data (“Usage Data”). We use this information to understand how our Services are used, diagnose technical problems, maintain security, and improve our offerings.
- Information from Third Parties
- Third-Party Integrations: Our Services may integrate with third-party platforms or services (e.g., MLS systems, CRM platforms) at your direction. We may receive additional information from these third parties to facilitate or improve our Services. You are solely responsible for ensuring you have all necessary rights and permissions to share data from these platforms.
- Third-Party Integrations: Our Services may integrate with third-party platforms or services (e.g., MLS systems, CRM platforms) at your direction. We may receive additional information from these third parties to facilitate or improve our Services. You are solely responsible for ensuring you have all necessary rights and permissions to share data from these platforms.
2. How We Use Your Information
We use personal information to:
- Provide and Maintain Our Services
- Set up and administer user accounts.
- Enable core functionalities of our Services, including data analytics and reporting.
- Improve and Customize the Services
- Analyze and track usage to enhance or develop new features.
- Personalize user experiences based on past interactions.
- Communicate with You
- Send administrative messages, updates, security alerts, and other relevant information.
- Respond to questions, concerns, and requests.
- Ensure Compliance with Our Terms
- Monitor compliance with our Enterprise Terms and other relevant agreements.
- Prevent, investigate, and address fraud, unauthorized access, or any other misuse of our Services.
- Legal Obligations and Rights
- Comply with applicable laws, regulations, and legal processes.
- Exercise or defend our legal rights.
3. Legal Bases for Processing (Where Applicable)
Depending on your jurisdiction, we may process your personal information under various legal bases, including:
- Your consent.
- Our legitimate interests in running and improving our Services.
- Performance of a contract (e.g., our Enterprise Terms).
- Compliance with legal obligations.
4. How We Share Your Information
- Service Providers
We may share personal information with vendors and service providers who perform services on our behalf, such as cloud hosting, data analysis, customer support, or marketing assistance. These service providers are contractually required to safeguard personal information and may not use it for purposes other than providing services to Courted. - Business Transfers
In the event of a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of assets, or transition of service to another provider, personal information may be transferred as part of a business asset. - Compliance and Protection
We may disclose personal information if required to do so by law or in good-faith belief that such action is necessary to:- Comply with a legal obligation or respond to valid legal process.
- Protect Courted’s rights, property, or safety (including enforcement of our agreements and policies).
- With Your Consent
We may disclose personal information for other purposes with your consent.
5. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes for which we collected it, including to meet legal, regulatory, tax, accounting, or reporting requirements. In some circumstances, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Under Section 8 of our Enterprise Terms, Courted may delete or anonymize Customer Data if your account is over ninety (90) days delinquent or upon termination of your account.
6. Your Choices and Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you.
- Request that we correct or update inaccurate or incomplete personal information.
- Request deletion of your personal information or restriction of its use.
- Object to our processing of your personal information.
- Receive a copy of your personal information in a structured, machine-readable format.
To exercise any of these rights, please contact us at hello@courted.io. We will respond in accordance with applicable law. Please note that if you decline to provide or request us to delete certain personal information, we may be unable to provide you certain features and functionalities of the Services.
7. Security
We implement reasonable security measures to protect personal information from accidental loss, unauthorized access, use, alteration, or disclosure. However, no method of transmission or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
8. International Data Transfers
If you use our Services from regions with laws governing data collection and use that differ from U.S. law, please note that we may transfer your personal information to the United States or other jurisdictions where we or our service providers operate. When transferring data, we take steps to comply with all applicable data protection requirements, including contractual safeguards where required.
9. Children’s Privacy
Our Services are not directed to children, and we do not knowingly collect personal information from individuals under the age of 13 (or other age as required by local law) without parental consent. If we learn that we have collected personal information from an individual under the applicable minimum age without consent, we will take steps to delete it as soon as possible.
10. Third-Party Websites and Services
Our Services may contain links to third-party websites or integrations with third-party platforms. This Policy does not apply to the practices of those third parties. We encourage you to review the privacy policies of any third-party sites or services before providing any personal information.
11. Changes to This Policy
We may update this Policy from time to time to reflect changes in our business, the Services, or applicable laws. When we do, we will post the revised Policy and update the “Effective Date” at the top of this page. We encourage you to review this Policy periodically to stay informed about our data practices.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Courted Real Estate, Inc.
236 W 27th St, 15th Fl
New York, NY 10001
hello@courted.o
We will respond to your inquiries in accordance with applicable law.
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Last Updated: January 1, 2025
This Privacy Policy is incorporated by reference into any applicable agreement you have with Courted Real Estate, Inc., including our Enterprise Terms. By using our Services, you confirm you have read and understood this Privacy Policy and agree to its terms.
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